FAQs

Do you ship dot2dance World-Wide?
Yes. We ship dot2dance to all countries. Even our largest size called Enorme.
How long does personalization for dot2dance take before it ships and what is the normal processing time?
The normal processing time on personalized dot2dance take 2-3 days before your order will ship. During holiday seasons personalizing a dot2dance could take 3 to 5 days(or less) to process your order before it ships. Selecting just an emblem and no name does not delay shipping time. Once your dot2dance order is received normal processing time with NO personalization is 1 to 2 days.
Can I expedite shipping or personalizing a dot2dance?
After the normal processing time your order will ship. You can select a faster method of shipping during check out. You can not expedite the processing time of a personalized dot2dance, however you can expedite the shipping time at check out. If you have a special holiday or occasion we will always try to accommodate your request. Please contact us for special requests via email or call 949-269-8018.
Is dot2dance Returnable?
If it has NOT been used in ANY way, shape, or form you can return dot2dance within 15 days of purchase date. It must arrive back to Dazzle Distributors in the same PERFECT unused condition it arrived to you in. To return dot2dance please email: info@dazzledistributors.com to request a Return Authorization prior to returning it. A 15% restocking fee will be deducted from your refund. We do not refund original shipping and it is your responsibility to pay for shipping it back to us. Any product shipped back to Dazzle Distributors MUST be shipped using a mail service providing tracking. This is for your own protection.
What happens if I received my dot2dance damaged?
Contact Dazzle Distributors immediately at 949-269-8018. Please be sure to NOT throw away any of the packaging or damaged product. Email pictures of the packaging and detailed pictures of the damaged product to info@dazzledistributors.com. We will contact you back promptly to arrange for shipping you replacement product.
What happens if I get a dot2dance that you believe to have a Manufacturing Defect?
Dazzle Distributors prioritizes producing dot2dance with the utmost quality. If it appears you received a dot2dance with a Manufacturers Defect please contact us immediately at info@dazzledistributors.com or call 949-269-8018. Please provide a detailed description and email detailed pictures. You will be contacted promptly by Dazzle Distributors to resolve the matter.
There are lines, pumps, or a leopard looking print pattern on the Marley side of dot2dance, is this normal?
It is perfectly normal for Marley to occasionally have some lines or print in it. This will in NO way effect the performance of the surface or dot2dance and is NOT a Manufacturer's Defect.
How do I clean my dot2dance?
It is NOT recommended by the Manufacturer of the Matlay to clean your dot2dance. In fact the more worn in and scuffed up it gets the better the surface will perform creating just the right amount of "controlled slip". If you absolutely must clean it we recommend using ONLY water.
Can I order just the name personalization or emblem alone because I already have a dot2dance? Yes  on our website.
Do you make custom size dot2dance?
Yes, please email us at info@dazzledistributors.com
Will I have to pay Duties/Taxes when my dot2dance arrives?
Yes. If you live outside of the U.S.A. it is the customers responsibility to pay the Taxes and Duties their country might charge. 
What forms of payment do you accept?

We’re happy to accept payments via Visa, MasterCard, and PayPal.  

How much do you charge for shipping? Who do you ship with?

During the checkout process, our system will present you with shipping options from FedEx if you are shipping within the U.S.A. Delivery time is usually 3-5 Business days depending on distance.

If you are shipping outside of the U.S.A. your product will ship using DHL. Delivery time is typically 2 to 7 Business days anyplace in the world. 

Shipping quotes, as well as shipping inquiry for bulk orders can be given by calling our Head Office at 855-933-2995 (855-WEDAZZLE) or email us: info@dazzledistributors.com

Do you collect sales tax? 

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.

DAZZLE DISTRIBUTORS COLLECTS SALES TAX in states where we have physical presence (or nexus) California. Dazzle Distributors also collects sales tax in South Carolina.

DAZZLE DISTRIBUTORS DOES NOT COLLECT SALES TAX in any state NOT listed above because Dazzle Distributors is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS:
DAZZLE DISTRIBUTORS DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.